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Production, Quality and Tech Support

Learn how NEB sets a new standard for life science reagents.
What is the NEB^® Tech Support Philosophy?

Nowhere does NEB’s “scientists helping scientists” philosophy shine more than in conversation with two NEB scientists who regularly answer customer questions.
What Types of Questions Can I Ask NEB^® Tech Support?

The questions posed to NEB tech support run the gamut from basic procedural and historical questions to complex issues about cutting-edge applications. Our scientists are ready and willing to help!
Is My Tech Support Question Too Basic?

Are you worried that your question is too basic to call NEB technical support? Nathan offers some reassurance.
What is the Most Interesting Call I Have Received on NEB^® Tech Support?

Jeremy’s “most interesting call” story highlights the full panoply of resources available when you call with a tech support question.
How Does the NEB^® Technical Support Program Add Value for Customers?

A scientist-run technical support program is the hidden value behind NEB’s reagents. Learn how you can benefit!
How Many Questions Does NEB^® Tech Support Receive Each Year?

Can you guess how many tech support inquiries NEB receives annually? We think you’ll be surprised!
How Do I Contact NEB^® Tech Support?

What’s the best way to get in touch with NEB’s tech support? Whether you call or email, you’ll get answers from bench scientists who have experience with the product!

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